Refund & Cancellation Policy

Last updated: July 2026

First Call Cleaning LLC quotes every job in full before we begin, and we stand behind the work. This policy explains how cancellations, re-cleans, and refunds work. Because our service is labor performed at your property, the terms below reflect the fact that a clean is a scheduled crew visit, not a shipped product.

Our re-clean guarantee

If something was missed or not done to the agreed scope, contact us within 24 hours of the job and we will return and re-clean the affected areas at no charge. Our first response to a quality issue is always to fix it in person.

Refunds

• If we are unable to fix a quality problem with a re-clean, we will refund a fair portion of the amount tied to the specific work that fell short.
• If we cancel a confirmed appointment and cannot reschedule to your satisfaction, any deposit or prepayment is refunded in full.
• Refunds are issued to the original payment method, normally within 5–7 business days.

Cancellations & rescheduling by you

• 24+ hours' notice: cancel or reschedule at no charge.
• Less than 24 hours' notice: a cancellation fee of up to $45 may apply to cover the reserved crew time.
• Lockout / no access: if our crew arrives and cannot get into the property, a trip fee of up to $45 may apply.

Recurring plans

Recurring cleaning plans are not contracts and have no membership fee, no auto-renew lock-in, and no cancellation penalty for the plan itself. You can pause or stop a recurring schedule at any time by contacting us before the next visit — only the individual-visit notice rule above applies.

How to request

To cancel, reschedule, or ask about a refund, contact First Call Cleaning LLC at (321) 522-4870 or [email protected]. Tell us the address and date of service and we will handle it directly.